Case Studies

Water Case Studies (click to minimize/expand)

Just 21 water companies have banked an incredible $216,795,936 doing this. An average of $10,323,616 each.

Not bad for sending out a few revised bills is it?

This type of unbilled consumption is nigh on impossible to find. Check out the case studies below.

Could YOU find these costly errors?

Don't think for a moment these are one-offs or cherry picked examples.

Laid bare below the case studies, you'll see exactly how the headline figure's broken down...

 
Unbilled Water meter at private boarding school   One of the world's finest schools - not paying for all the water they use. How did they get away with it?
 
Unbilled water meters at family caravan site   What a nightmare! Four known mains connections and two miles of pipework. First we... Read more
 
  This customer got a nasty surprise. Find out what was lurking under his parking lot... Watch the video
 
  On the face of it nothing suggested a problem. That's until Ricky (a developer) discovered... Read more
 
  Missing meter billed for a whopping £175,393. How did it go unbilled for ten long years? Watch the video
 
  What makes this normal-looking bar so untypical? Well, it doubles as a... Read more
 
  After proving and flow testing both supplies at the campus, we discovered... Read more
 
  How did the government get away without paying $192,110Find out here
 
   
 
Unmetered water supply at supermarket   "How on earth did you find that?" people gasp. Can you figure it out? Watch the video
 
Unbilled borehole supply at award-winning caravan park   Why should a top RV park get away without paying $106,294 per year? Read more
 
Bypass meter buried in mud at hotel   All I'm saying is I'll never forget my pump again! Find out why. Watch the video
 
Under recording water meter at Chinese Restaurant   This meter looks fine on the billing system. So why did we go to China town to test it? Watch the video
 
  This luxury independent hotel has its own beach, two headlands away from a bustling... Read more
 
Bypassed and under recording water meters in the US   These issues occur all over the world. Don't believe me? See two more examples
 
Unbilled water meter at busy train station   You don't see this often, so it caused confusion. For nine years, the... Read more
 

 

Over 12 million gallons per day and $129m... This table shows you everything we've found since April 2009 when we began categorising issue types.

You will have similar issues - I guarantee it.

Remember if you find nothing, you pay nothing.

Issue type

Number fixed

Consumption corrected (gal/day) Bill value ($)
Unbilled meter 319 929,509 $15,367,948
Unbilled supply (unmetered) 193 402,780 $7,812,063
Bypassed meter 55 174,590 $2,366,777
Meter billed to incorrect property 18 57,880 $1,000,064
Unbilled bypass meter 23 37,539 $559,779
Unbilled abstraction supply 42 445,813 $2,856,912
Misread abstraction meter 2 120,303 $501,425
Illegal use on fire supply 2 31,146 $316,530
Incorrect type of dial 3 22,270 $425,005
Incorrect size meter mechanism 1 31,700 $411,041
Unbilled property (part of larger complex) 49 91,112 $1,674,008
Unbilled property (missing for 5+ years) 153 361,279 $7,877,201
Unbilled property (missing for less than five years) 119 644,179 $5,438,821
Under-recording (but not stopped) meter 247 790,080 $9,682,249
Stopped meter (@ multi-feed site) 217 837,392 $7,094,544
Stopped meter (since install @ single-feed site) 39 107,781 $1,240,237
Stopped meter (gradual failure @ single-feed site) 23 42,426 $533,701
Stopped meter (abrupt failure @ single-feed site) 233 528,604 $5,646,088
Faulty touchpad or encoder 5 16,299 $223,347
Misread meter (hooded dial) 4 45,437 $289,332
Misread meter (inaccessible) 18 62,952 $1,148,176
Misread meter (since installation) 41 260,947 $3,434,272
Misread meter (consumption drop) 24 127,224 $1,263,909
Under-estimated (since installation) 10 72,515 $1,024,158
Under-estimated (consumption drop) 1 2,668 $56,928
Incorrect multiplier 20 614,169 $3,391,924
Unbilled wastewater (used to treat own) 60 264,566 $3,121,419
Unbilled wastewater (complex property) 183 653,530 $7,665,484
Unbilled wastewater (simple property) 482 994,494 $11,481,518
Unbilled trade effluent volume 4 32,202 $230,104
Incorrect domestic waste percentage 18 197,995 $2,606,948
Incorrectly assessed property 6 23,538 $236,765
Incorrect void account 159 322,525 $3,786,313
Case in other water company area 306 949,163 $6,249.845
Unbilled units on meter 66 177,232 $2,725,545
Resolved issue not backbilled 332 2,212,952 $10,109,462
Totals 3,477 12,686,791 gal/day $129,849,840

You're probably wondering how many issues exist in your patch.

I know I would be.

Click here for a FREE estimate of how much missing revenue you have.

It takes just 10 seconds.

Electricity Case Studies (click to minimize/expand)

Just three power companies have banked an incredible $29,312,834 doing this. An average of $9,770,945 each.

Not bad for sending out a few revised bills is it?

This type of unbilled consumption is nigh on impossible to find. Check out the case studies below.

Could YOU find these costly errors?

Don't think for a moment these are one-offs or cherry picked examples.

Laid bare below the case studies, you'll see exactly how the headline figure's broken down...

 
Unbilled electricity meter at health club   How unfair. Health club charging members $85 per month gets $425,000 of free electricity.  See how
 
Reverse polarity at media giant headquarters   Once the customer became aware of how much energy was used in Block C, they... Read more
 
Dropped phase reference at supermarket   There’s nothing very special about this superstore. It’s old and a little dilapidated. But it has a... Read more
 
Incorrect CT ratio at hotel   The CTs installed at this hotel are rated as 800/5. For every 800 amps drawn, 5 amps goes... Read more
 
   
 
  Just 1 in 794 commercial properties has an error. So what drove us to this one? Find out here
 
Unbilled electricity meter at hotel   This hotel's energy use per room is similar to scores of other hotels. It looks... Read more
 
Electricity settlements gap   Could you find this? Our client hadn't in four years. Would you have found it? Watch the video
 

 

Over 230 MWh/day and $29m... This table shows you everything electricity companies have found.

You will have similar issues - I guarantee it.

Remember if you find nothing, you pay nothing.

Issue type

Number fixed

Consumption corrected (kWh/day) Bill value (£)
Unbilled meter 19 11,018 $1,233,656
Bypassed meter 1 87 $26,907
Incorrect CT ratio 13 28,675 $5,469,267
Reverse polarity 2 4,452 $371,937
Blown fuse or dropped phase reference 2 4,793 $190,995
Unbilled property (missing for 5+ years) 18 7,996 $1,451,431
Unbilled property (missing for less than five years) 5 1,682 $114,153
Under-recording meter 33 11,440 $1,526,753
Stopped meter (@ multi-feed site) 4 1,527 $219,555
Stopped meter (since install @ single-feed site) 7 1,654 $74,484
Stopped meter (abrupt failure @ single-feed site) 3 1,781 $135,793
Unbilled rate on meter 18 5,729 $848,440
Misread meter (since installation) 51 16,431 $2,513,356
Misread meter (consumption drop) 11 2,296 $298,655
De-energised account (single-feed supply) 13 4,914 $614,124
Incorrect multiplier 63 32,803 $4,463,044
Communication breakdown 8 6,689 $250,486
Other proven issue (exact cause unknown) 6 7,580 $489,672
Unbilled units on meter 20 10,391 $633,446
Resolved issue not backbilled 86 68,918 $8,386,680
Totals 383 230,856 kWh/day $29,312,834

You're probably wondering how many issues exist in your patch.

I know I would be.

Click here for a FREE estimate of how much missing revenue you have.

It takes just 10 seconds.

^ Back to Top