Case Studies

Water Case Studies (click to minimise/expand)

Just 21 water companies have banked an incredible £125,781,249 doing this. An average of £6,037,202 each.

Not bad for sending out a few revised bills is it?

This type of unbilled consumption is nigh on impossible to find. Check out the case studies below.

Could YOU find these costly errors?

Don't think for a moment these are one-offs or cherry picked examples.

Laid bare below the case studies, you'll see exactly how the headline figure's broken down...

 
Unbilled Water meter at private boarding school   One of the world's finest schools - not paying for all the water they use. How did they get away with it?
 
Unbilled water meters at family caravan site   What a nightmare! Four known mains connections and two miles of pipework. First we... Read more
 
  This customer got a nasty surprise. Find out what was lurking under his car park... Watch the video
 
  On the face of it nothing suggested a problem. That's until Ricky (a developer) discovered... Read more
 
  Missing meter billed for a whopping £102,392. How did it go unbilled for ten long years? Watch the video
 
  What makes this normal-looking pub so untypical? Well, it doubles as a... Read more
 
  After proving and flow testing both supplies at the campus, we discovered...  Read more
 
  How did the government   get away without paying £112,064? Find out here
 
   
 
Unmetered water supply at supermarket   "How on earth did you find that?" people gasp. Can you figure it out? Watch the video
 
Unbilled borehole supply at award-winning caravan park   Why should a top caravan park get away without paying £62,050 per year? Read more
 
Bypass meter buried in mud at hotel   All I'm saying is I'll never forget my pump again! Find out why. Watch the video
 
Under recording water meter at Chinese Restaurant   This meter looks fine on the billing system. So why did we go to China town to test it? Watch the video
 
How can water companies increase revenue and reduce leakage at the same time   How can water companies increase revenue and reduce leakage at the same time? Read the White Paper
 
Bypassed and under recording water meters in the US   These issues occur all over the world. Don't believe me? See two more examples
 
Unbilled water meter at busy train station   You don't see this often, so it caused confusion. For nine years, the... Read more
 
  This luxury independent hotel has its own beach, two headlands away from a bustling... Read more
 

 

Over 48 Ml/day and £75m... This table shows you everything we've found since April 2009 when we began categorising issue types.

You will have similar issues - I guarantee it.

Remember if you find nothing, you pay nothing.

Issue type

Number fixed

Consumption corrected (m³/day) Bill value (£)
Unbilled meter 319 3,519 £8,987,104
Unbilled supply (unmetered) 193 1525 £4,568,458
Bypassed meter 55 661 £1,384,080
Meter billed to incorrect property 18 219 £584,833
Unbilled bypass meter 23 142 £327,356
Unbilled abstraction supply 42 1,688 £1,670,709
Misread abstraction meter 2 455 £293,231
Illegal use on fire supply 2 118 £185,105
Incorrect type of dial 3 84 £248,541
Incorrect size meter mechanism 1 120 £240,375
Unbilled property (part of larger complex) 49 345 £978,952
Unbilled property (missing for 5+ years) 153 1,368 £4,606,550
Unbilled property (missing for less than five years) 119 2,439 £3,180,597
Under-recording (but not stopped) meter 247 2,991 £5,662,134
Stopped meter (@ multi-feed site) 217 3,170 £4,148,856
Stopped meter (since install @ single-feed site) 39 408 £725,285
Stopped meter (gradual failure @ single-feed site) 23 161 £312,106
Stopped meter (abrupt failure @ single-feed site) 233 2,001 £3,301,806
Faulty touchpad or encoder 5 62 £130,612
Misread meter (hooded dial) 4 172 £169,200
Misread meter (inaccessible) 18 238 £671,448
Misread meter (since installation) 41 988 £2,008,346
Misread meter (consumption drop) 24 482 £739,128
Under-estimated (since installation) 10 275 £598,923
Under-estimated (consumption drop) 1 10 £33,291
Incorrect multiplier 20 2,325 £1,983,581
Unbilled wastewater (used to treat own) 60 1,002 £1,825,391
Unbilled wastewater (complex property) 183 2,474 £4,482,739
Unbilled wastewater (simple property) 482 3,765 £6,714,338
Unbilled trade effluent volume 4 122 £134,564
Incorrect domestic waste percentage 18 750 £1,524,531
Incorrectly assessed property 6 89 £138,459
Incorrect void account 159 1,221 £2,214,218
Case in other water company area 306 3,593 £3,654,880
Unbilled units on meter 66 671 £1,593,886
Resolved issue not backbilled 332 8,377 £5,911,966
Totals 3,477 48,025 m³/day £75,935,579

You're probably wondering how many issues exist in your patch.

I know I would be.

Click here for a FREE estimate of how much missing revenue you have.

It takes just 10 seconds.

Electricity Case Studies (click to minimise/expand)

Just three energy companies (two suppliers and one distributor) have banked an incredible £17,142,008 doing this. An average of £5,714,003 each.

Not bad for sending out a few revised bills is it?

This type of unbilled consumption is nigh on impossible to find. Check out the case studies below.

Could YOU find these costly errors?

Don't think for a moment these are one-offs or cherry picked examples.

Laid bare below the case studies, you'll see exactly how the headline figure's broken down...

 
Unbilled electricity meter at health club   How unfair. Health club charging members £50 per month gets £250,000 of free electricity.  See how
 
Reverse polarity at media giant headquarters   Once the customer became aware of how much energy was used in Block C, they... Read more
 
Dropped phase reference at supermarket   There’s nothing very special about this supermarket. It’s old and a little dilapidated. But it has a... Read more
 
Incorrect CT ratio at hotel   The CTs installed at this hotel are rated as 800/5. For every 800 amps drawn, 5 amps goes... Read more
 
   
 
  Just 1 in 794 commercial properties has an error. So what drove us to this one? Find out here
 
Unbilled electricity meter at hotel   This hotel's energy use per room is similar to scores of other hotels. It looks... Read more
 
Electricity settlements gap   Could you find this? Our client hadn't in four years. Would you have found it? Watch the video
 

 

Over 230 MWh/day and £17m... This table shows you everything electricity companies have found.

You will have similar issues - I guarantee it.

Remember if you find nothing, you pay nothing.

Issue type

Number fixed

Consumption corrected (kWh/day) Bill value (£)
Unbilled meter 19 11,018 £721,436
Bypassed meter 1 87 £15,735
Incorrect CT ratio 13 28,675 £3,198,402
Reverse polarity 2 4,452 £217,507
Blown fuse or dropped phase reference 2 4,793 £111,693
Unbilled property (missing for 5+ years) 18 7,996 £848,790
Unbilled property (missing for less than five years) 5 1,682 £66,756
Under-recording meter 33 11,440 £892,838
Stopped meter (@ multi-feed site) 4 1,527 £128,395
Stopped meter (since install @ single-feed site) 7 1,654 £43,558
Stopped meter (abrupt failure @ single-feed site) 3 1,781 £79,411
Unbilled rate on meter 18 5,729 £496,164
Misread meter (since installation) 51 16,431 £1,469,799
Misread meter (consumption drop) 11 2,296 £174,652
De-energised account (single-feed supply) 13 4,914 £359,137
Incorrect multiplier 63 32,803 £2,609,967
Communication breakdown 8 6,689 £146,483
Other proven issue (exact cause unknown) 6 7,580 £286,358
Unbilled units on meter 20 10,391 £370,436
Resolved issue not backbilled 86 68,918 £4,904,491
Totals 383 230,856 kWh/day £17,142,008

You're probably wondering how many issues exist in YOUR patch.

I know I would be.

Click here for a FREE estimate of how much missing revenue you have.

It takes just 10 seconds.

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